FAQ's



FAQ's

If I mail a photo to you for photo restoration will I get it back?

ABSOLUTELY! We will return to you your original photo, the restored image on a CD and a photographic print of your restoration.

What do you charge for a photo restoration?

All orders are $25.00 and up (depending upon what needs to be done with the photo).

Do you do anything to my original picture when you make a restoration?

NO! We take very good care of it. We scan it onto a computer and using computer software we restore the SCANNED image. We then make a photographic print from the scanned image and can record the image onto a CD for you if you choose.

How long does the service take?

We typically turn all orders around in within 10 business days of receiving them.

What if I don’t like the restoration?

You will! But seriously, if you do not just let us know we will re-do the image for you until you are happy at no additional charge.

Do you restore copyrighted images?

No, we cannot. Copyrighted images are protected by law and we are not able to scan, restore or reproduce any copyrighted image.

Can you restore images that are framed?

Please make an effort to remove the picture from the frame. If you cannot, contact us and we will see what we can do. Sending glass framed photos through the mail or delivery service is not typically advised. The glass can break and do further damage to the picture.

Need help packaging?

Check for a FedEx, UPS, or USPS store near you! Be sure to give us your phone number or email address and how you would prefer to be contacted. We will contact you when they arrive!

How do you order restoration work?

Package your photos in a suitable mailing envelope or box; back photo with rigid cardboard. Do whatever packaging is needed to protect your photos. Clearly mark the package: "Photos - Do NOT bend." Include a completed order form for each photo. Send us your order via FedEx, UPS, or USPS. Be sure to ask for a tracking number. You will not need extra insurance because an actual cash value cannot be placed on photos.

How do I pay?

We accept all major credit cards via PayPal. we also accept payment via check or money order.

I have a scanner at home. Can I scan my originals myself and send you electronic files?

Yes, in fact a 100% electronic transfer is preferable. There is no time or money lost in shipping and you even save a few bucks in scanning costs. Consider however that the better the "raw material" we get the better our results are. We recommend doing all scans at 600 dpi (optical) on a quality scanner.

Is it safe to ship fragile photos to you for scanning?

In general yes. The scanning process will not harm the images. Shipping has an inherent risk of damage or loss but you can do a lot to make this risk minimal. Always ship with a quality shipper (we use FedEx, UPS, or USPS for return shipment) and be sure to package the images correctly see the Packing And Shipping Guide.

I don't have a scanner but still don't want to ship my originals - what do I do?

Many local print shops offer quality scanning at very affordable prices. Take your originals there to be scanned and ask for the scanned files on a CD.

I am doing genealogy research on my family and have a whole collection of old photographs to be restored. Do you have "volume pricing"?

Yes! Please feel free to contact us and we will work out a special deal for you.


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